Warranty


Kanex One (1) Year Limited Warranty


Kanex warranty obligations for a product you have purchased are limited to the terms set forth in this document. Kanex offers a one (1) year limited warranty from the original date of purchase and will offer a new replacement of a product due to a manufacturer’s defect. The purchased product must be returned first to Kanex in order to qualify for a product replacement or refund and all warranty claims. Kanex warrants repaired products and replacement products against defects in materials and workmanship from the date of repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. This warranty does not cover products becoming defective due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.


This Kanex one (1) year limited warranty is non-transferable and covers only the original end purchaser. A copy of the sales receipt from the original sales retailer is required for warranty coverage.


Warranty only covers users who purchase from Kanexlive.com or an “authorized” Kanex reseller. This warranty does not cover products purchased from online auction websites and does not apply to dealers, distributors, or any other third parties in a distribution chain that are unauthorized sellers of Kanex products or who purchase products for resale or cover products purchased through online auction websites or channels other than Kanexlive.com.



Warranty Claims


Warranty claims must be made directly by filling out a warranty form available on the Kanex website. All purchased products must be returned within the Limited Warranty Period and include a Kanex-issued RMA (Return Materials Authorization) number which will be sent via email with easy-to-follow instructions on returning procedures.


Please clearly write or mark your RMA number on the outside of your package. To obtain an RMA number, an RMA form must be submitted directly to the Kanex customer service department during the Limited Warranty Period and must state why the product is defective. You must include a copy of the sales receipt for the returned product. Incomplete returns will not be accepted.


The product and information will be evaluated once it is received in order to determine whether the returned product conforms to this limited warranty. If Kanex determines the returned product is not defective as stated or is not eligible for warranty service, Kanex will return the product back to you. If Kanex determines the product has a warranted defect, Kanex will, at its option, remedy the defect as stated in this limited warranty. Kanex is not liable for products that are damaged or lost in transit to Kanex. We recommend that you ship your returned products to Kanex via a trackable shipment method.



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